Returns & Exchanges
At Remi Cachet, we want you to be completely satisfied with your hair extensions and professional products. If you are not happy with your purchase, you can return unopened and unused items within 30 days of delivery.
Check Eligibility
Ensure your hair extensions have not been removed from the original gold ties and that all hygiene seals remain intact for a valid return.
Complete the Form
Download and fill out our Returns Form, including your original order number and the reason for the return to help us process your request quickly.
Package and Send
Securely package your items and send them via a tracked courier service to our distribution center to ensure they arrive safely.
Processing and Refund
Once our quality control team inspects the items, your refund or exchange will be processed within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing